CONSUMER DISCLOSURE

ACADEMIC PROGRAM INFORMATION

Agencies and government bodies that approve the institution:

The Utah Division of Occupational & Professional Licensing
160 East, 300 South, POB 45805
Salt Lake City, UT 84145
Phone: 801-530-6628
Website: www.dopl.utah.gov
Email: cormond@br.state.ut.us

NACCAS
4401 Ford Ave., Suite 1300
Alexandria, VA 22302
Phone: 703-600-7600
Website: naccas.org
Email: naccas@naccas.org

All licenses and may be viewed in the administration office.

Refund/Cancellation Policy  

  1. An applicant not accepted by Top Nails & Hair Beauty School shall be refunded all monies, except for the $50.00 non-refundable application fee.
  2. If a student cancels their enrollment in writing within three business days, all monies collected by the school shall be refunded, except for the $50.00 non-refundable application fee. This policy applies whether or not the student started training. The cancellation date is determined by postmark or by date the notification is delivered in person.
  3. If a student cancels after three business days but prior to starting class, the student is entitled to a full refund less the application fee of $50 and the cost of replacing any missing/damaged student kit items or books. Any monies due are refunded within 30 days of written cancellation or termination.
  4. Enrollment time is defined as the time elapsed between the actual starting date and the date of the student’s last day of physical attendance in the school. Any monies due the student shall be refunded within 45 days of formal termination by the student or formal cancellation/termination by the school, which shall occur no more than 30 days from the last day of physical attendance in the school or in the case of a leave of absence, the documented date of return.
  5. If a course is cancelled after a student’s enrollment, and before instruction of the course has begun, the school shall at its option:
    • Provide a full refund of all monies paid; or
    • Provide completion of the course
  6. For students who enroll in and begin classes, the following schedule of tuition adjustment will apply based on actual earned hours:
    • 0.1% – 4.9% of hours  =  20% Tuition Due     80% Tuition Refund
    • 5.0% – 9.9% of hours  =  30% Tuition Due     70% Tuition Refund
    • 10% – 14.9% of hours  =  40% Tuition Due     60% Tuition Refund
    • 15% – 29.9% of hours  =  45% Tuition Due     55% Tuition Refund
    • 30% – 49.9% of hours  =  100% Tuition Due    0% Tuition Refund
  1. After the student begins the program, there shall be no refunds for the cost of the student kit and books.
  2. If the school if permanently closed or no longer offers instruction after student has enrolled, the student shall be entitled to pro-rated refund of tuition as outlined above. A list of all students who were enrolled at the time of school closure, including the amount of each pro-rata refund, will be submitted to NACCAS and hours earned will be submitted to DOPL.
  3. The student/student’s guardian is responsible for school tuition and fees before course completion, unless other written arrangements are made. If the account is not paid as agreed, the student/student’s guardian agrees to pay any collection or attorney fees.
  4. Top Nails & Hair Beauty School currently does not offer teach out program with any agency.
  5. A student on an approved leave of absence notifies the school that he or she will not be returning. The date of withdrawal shall be the earlier of the date of expiration of the leave of absence or the date the student notifies the institution that the student will not be returning; or
  6. A student is expelled by the school.
  7. The official cancellation or withdrawals, the cancellation date will be determined by the postmark on written notification, or the date said information is delivered to the school administrator/owner in person.
    • Any monies due a student who unofficially withdraws from the institution shall be refunded within 30 days of a determination by the institution that the student has withdrawn without notifying the institution. To determine unofficial withdrawals, participation will be based on monitoring of student’s attendance and performance every 30 days.

Return to Title IV Federal Aid Policy

The law specifies how school must determine the amount of Title IV program assistance that student earns if he/she withdraws from school. The amount of Title IV program assistance that a student has earned up to that point is determined by a specific formula. If Top Nails & Hair Beauty School (TNHBS) receives more Title IV assistance than earned, the unearned excess funds must be returned to the Department of Education (ED). If the amount disbursed to the student is less than the amount the student earned, and for which the student is otherwise eligible, he or she is eligible to receive a post-withdrawal disbursement of the earned aid that was not received.

The amount of assistance earned is determined on a pro rata basis based on the scheduled hours as of the date of withdrawal. For example, if 30% of the program length is completed, 30% of the Federal Aid is earned. This means that 70% of the scheduled award for this period remained unearned and must be returned to the ED.

Once 60% or more of the program is completed, all (100%) of Financial Aid assistance is considered earned. If a student withdraws from TNHBS before completing 60% of the program length, student may have to repay any unearned Financial Aid funds that were already disbursed to him/her.

If excess funds are received based on this calculation, TNHBS must return a portion of the excess equal to the lesser of:

  • The student’s institutional charges multiplied by the unearned percentage of funds, or the entire amount of excess funds.

If TNHBS is not required to return all the excess funds, the student must return the remaining amount. The order that TNHBS and the student must return these funds is as follows:

  • Unsubsidized Federal Stafford Loan
  • Subsidized Federal Stafford Loan
  • Federal PLUS Loan
  • Federal Pell Grant
  • Other Programs
  • Scholarship Program

If a student is required to repay loan funds, this is done in accordance with the terms of the loan promissory note. If student must repay any grant funds, the law states that student is required to repay only 50% of the grant assistance that was calculated to repay. Any grant amount that a student must repay is considered a grant overpayment and therefore must be repaid to TNHBS or the ED within 45 days or it will be reported to the ED as an overpayment.

Additional Transcripts

Students requesting copies of academic transcript to be sent to another state board will be charged $20 for each copy.

Scholarships/Fee Waiver

Our school does award scholarships/fee waiver periodically. We reserve the right to change the tuition and fees without prior notice when necessary. Changes will not affect attending students.

Student Access to their Files/Release of Information

Students/guardians shall have access to academic and financial records upon written request. Adult students, parents of minor students, have the right to inspect, review, and challenge information contained in the institution’s student records. However, the administrator must be present during the process to provide clarification to questions raised during the review of the student’s file.

Educational records are defined as files, materials, and documents that contain information directly related to the student’s period of enrollment that is maintained by the institution. Top Nails & Hair Beauty School will keep these records for seven (7) academic years from the last day of attendance. After this period, all records are destroyed. Written consent from the student or if the student is a minor, written consent from the guardian and/or parents is required before educational records may be disclosed to any party with the exception of accrediting commissions or governmental agencies so authorized by law. Each authorization will only be applied to one release to one agency specified on release form.

Before publishing “directory information” the student or guardian will have the opportunity to deny authority to publish this information (i.e., name, address, telephone, date and place of birth, major field of study, dates of attendance, degrees and awards received, date of graduation, previous school attended, and/or date of graduation from previous school).

Attendance/Tardiness Policy

We require students to maintain a 70% cumulative rate of attendance at this school to be considered as satisfactory. Students are allowed two unexcused absences per month and we build in time to the contract to allow for other things (i.e, child-care issues, personal days, etc.). An absence may be excused by calling-in the same day prior to the beginning of class or filling out a request form prior to the date. Students are required to make-up for the lessons and exams missed due to absenteeism. If the student is absent 14 consecutive days including weekends, not including holidays that may fall during the 14 days, the school will withdraw him/her. If a student telephones us or lets us know that they will be arriving after theory has started, we will allow them to enter into the theory class upon their arrival. If they do not inform us that they will be late, they will not be allowed to enter theory and they will not be allowed to clock in until after theory has concluded.   Administration will review excessive absences with the student to determine possible corrective action. Student hours and operations once properly earned by the student will not be taken away from the student records based on disciplinary actions by the school. Students receive “straight time” credit – in other words we do not round hours.

Full time enrollment is 24 hours or more per week. Part time is 15-23 hours per week. Less than 15 hours per week is considered less than half time enrollment.

Conduct Policy

A student found to be engaged in activities such as, but not limited to, theft of school property, insubordination, conflict of interest, slander, or any other activities showing willful disregard of school interests or policies, will be terminated as soon as the administrator have concurred with the action.

Involuntary Termination

Students shall be terminated for breaking school rules, exhausting all disciplinary actions and any criminal conduct on school property. The involuntary terminations notice is prepared by the Administrator. The school has the right to terminate any student at any time with or without notice. The following definitions and classification of violations, for which corrective counseling, performance improvement, or other disciplinary action may be taken, are merely illustrative and not limited to these examples. A particular violation may be major or minor, depending on the surrounding facts or circumstances.

  1. Major Violations: These more serious violations would include any deliberate or willful infraction of school rules and may preclude continued enrollment of a student. Here are some examples of major violations:
    • Unauthorized use of the school telephone or equipment for personal business.
    • Failure to notify the instructor of intended absence either before or within one hour after the start of the shift; and
    • Performing unauthorized personal work;
    • Failure to observe scheduled hours, such as the schedule of starting time, quitting time, rest and meal periods;
    • Excessive absenteeism;
    • Interfering with another student’s job performance;
    • Defacing school property;
    • Unsatisfactory job performance;
    • Excessive tardiness;
  2. Minor Violations: Less serious violations that have some effect on the continuity, efficiency of work, safety, and harmony within the school. They typically lead to corrective counseling unless repeated or when unrelated incidents occur in rapid succession. Here are some examples of minor violations.
    • Insubordination
    • Disrespecting Instructors, Stylists, Administrator or any other employee of the school
    • Misconduct
    • Fighting or threatening on school premises
    • Slander of school or school personnel
    • Creating a hostile environment for others, including students and employees
    • Repeated occurrences of related or unrelated minor violations, depending upon the severity of the violation and the circumstances
    • Any act which might endanger the safety or lives of others
    • Bringing firearms or weapons onto the school premises
    • Deliberately stealing, destroying, abusing, or damaging school property, tools, or equipment, or the property of another employee, student, or visitor
    • Disclosure of confidential school information or trade secrets to unauthorized persons
    • Willfully disregarding school policies or procedures
    • Willfully school policies or procedures

Conflict of Interest

No student of Top Nails & Hair Beauty School shall have a financial interest in a school which is a competitor to the school. Financial interests held by a student or by his or her immediate family members in such companies are to be disclosed immediately to the school administrator so that a determination can be made as to whether a conflict exists.

Sexual Harassment

Top Nails & Hair Beauty School will not allow any form of sexual harassment or any such conduct that has the purpose or effect of interfering with an individual’s learning or work performance or creating an intimidating, hostile, or offensive learning environment.

Such conduct, when experienced or observed, should be reported immediately to the supervisor or manager. The administrator will conduct an investigation. The privacy of the student filing the report and the student under investigation shall be respected at all times consistent with the obligation to conduct a fair and thorough investigation.

Any intentional sexual harassment is considered to be a major violation of school policy and will be dealt with accordingly by corrective counseling and/or suspension or termination, depending upon the severity of the violation.

It is the intent of Top Nails & Hair Beauty School to provide a training environment free from verbal, physical and visual forms (e.g. signs, posters, or documents) of sexual harassment and an environment free of harassment, intimidation or coercion in any form. All students are expected to be sensitive to the individual rights of their fellow students.

Substance Abuse

Top Nails & Hair School recognizes that individuals use substances such as alcohol and drugs, sometimes to an extent that their abilities and senses are impaired. Our position regarding substance abuse is the same whether alcohol, marijuana, illegal drugs, prescription drugs, or controlled substances are involved.

This policy is implemented because we believe that the impairment of any student due to his or her use of substances is likely to result in the risk of injury to other students, the impaired student, or to third parties, such as customers or business guests. Moreover, substance abuse adversely affects student moral and productivity.

“Impairment” or “being impaired” means that a student’s normal physical or mental abilities, or faculties, while at work have been detrimentally affected by the use of substances.

The student who begins school while impaired or who becomes impaired while at school is guilty of a major violation of Student rules and is subject to severe disciplinary action. Severe disciplinary action can include suspension, dismissal, or appropriate penalty under the circumstances.

Likewise, the use, possession, transfer, or sale of any substance on school premises or in any school parking lot, storage area, or job site is prohibited. Violations are subject to severe disciplinary action. In all instances, disciplinary action to be administered shall be at the sole discretion and determination of the school.

Students who are taking prescription drugs shall report this to their administrator. This is for the protection of the student and for safety purposes in case of an adverse reaction to the drug while at school, or so the student is not falsely accused of taking an illegal substance.

When a student is involved in the use, possession, transfer, or sale of a substance in violation of this policy, the school may notify appropriate authorities. Such notice will be given only after such an incident has been investigated and reviewed by the administration. An instructor or administrator who suspects a substance abuse case should discuss the situation immediately with the administrator.

Management has chosen to adopt an alcoholic beverage policy in keeping with the concern for and the risks associated with alcohol use. Alcoholic beverages shall not be served or used on Top Nails & Hair Beauty School premises at any time.

The school is concerned with its student’s privacy, especially when matters regarding medical and personal information are involved. As long as the information is not needed for police or security purposes, the company shall maintain student medical and personal information in confidence and release this information to authorized company personnel on a “need to know” basis. An exception to this policy is when the student signs a release for the transfer of such information on forms acceptable to the company to designated persons or agencies.

Nothing contained in this section shall eliminate or modify the company’s right to terminate any student at any time for any reason.

Smoking

No smoking will be allowed in the school at any time. This policy is for the health and safety of all students. Smoking will be allowed outside and it is the student’s responsibility to dispose of cigarette buds appropriately.

Student Safety

Top Nails & Hair Beauty School strives to prove its students and employees with a safe and healthy workplace environment. To accomplish this goal, both employees and students must diligently undertake efforts to promote safety.

The school, through its supervisory personnel, shall develop and implement safety rules and regulations. This process will be ongoing and will require periodic safety audits. Safety audits will be undertaken to determine the necessity and feasibility of providing protective clothing, devices, or safeguards to make the academy safe and healthy. The academy shall also undertake the responsibility to educate students and employees as to hazards of workplace and to train students and employees as to such hazards and the proper and safe method to perform job tasks.

Students shall devote their full time skill and attention to the performance of their training utilizing the highest standard of care and good judgment. Students will follow all safety rules and regulations at all times including the use of protective clothing, devices, or equipment, attendance at all training sessions related to student’s training, and follow the directions of warning signs or signals or the commands or directions of instructors.

Finally, all training-related injuries or illnesses are to be reported to your instructor immediately, regardless of severity. In the case of serious injury, a student’s reporting obligation will be deferred until circumstances reasonably permit a report to be made. Student must complete and sign and accident report.

Safety rules and regulations will be issued or modified from time to time and shall be effective immediately. Rules and regulations will be distributed to students and posted on the student bulletin board.

Return to School after Serious Injury or Illness

Students who have been absent from school because of serious illness or injury are required to obtain a doctor’s release specifically stating that the student is capable of performing his or her normal duties or assignments. A serious injury or illness is defined as one that results in the student being absent from school for more than two consecutive weeks or one which may limit the student’s future performance of regular duties or assignments.

Management shall ensure that students who return to school after a serious injury or illness are physically capable of performing their duties or assignments without risk of re-injury or relapse.

Jury Duty

Time off for mandatory jury duty or court appearances required as a result of a valid subpoena or court order is excused, provided that proof of duty is verified by the student’s instructor. The student is expected to report for class when it does not conflict with court obligations. It is the student’s responsibility to keep his or her instructor periodically informed about the amount of time required for jury duty or court appearances.

Customers

It is the school policy to provide its customers with the best possible service in a courteous and thoughtful manner at all times. The customer comes first and should be treated in the same manner that you would want to be treated.

  1. Any student refusing or complaining about receiving a client will be clocked out and sent home.
  2. If a customer has any contagious disease or is causing any type of incident, including insulting or intimidating you, you must notify your instructor and the situation will be addressed.

Leave of Absence:

Students are allowed a leave of absence of up to 180 days (total). Students need to request in writing to enter a leave of absence status and shall be readmitted to the school with their prior status.

Written documentation is required from a physician for medical leave. A student who does not return to school at the end of his or her leave of absence will be considered to have voluntarily resigned from enrollment with Top Nails & Hair Beauty School. A student’s contract end date will be extended out for the length of the leave and be detailed on a contract addendum.

Clocking In/Out

Students are required to clock in and out on a daily basis. Any student forgetting to clock in or out could lose hours. It is your responsibility to ensure correct calculations of hours and keep individual logs of your hours.

Students who are not prepared with student kit will not be allowed to clock in, attend class, or stay on campus.

Off-Campus Activities

Top Nails & Hair Beauty School, its owners, instructors or any of its operators are not responsible for any conduct that arises off-campus.

No Compete Clause:

Student understands and agrees that all educational instruction and written information obtained at Top Nails & Hair Beauty School is for professional use as beauty professionals. Student understands and agrees that s/he will not instruct in any facility other than Top Nails & Hair Beauty School or accept an apprenticeship for a minimum period of two years after graduation from Top Nails & Hair Beauty School.

Satisfactory Academic Progress Policy

  1. Satisfactory progress in attendance and academic work is a requirement for all students enrolled in this school, regardless of schedule (full-time/part-time), status or payment methods.
  1. ATTENDANCE PROGRESS: MAXIMUM TIME FRAME: Students must maintain a cumulative attendance of 70% in order to be in satisfactory progress. On your school contract, there will be a start date and an end date. This is the time in which you would finish the course if you attended according to your schedule on the contract. As long as you maintain a 70% attendance rate, you will complete within the maximum time frame, which can be no more than 143% of the length of the course, and still be in satisfactory progress. A leave of absence will extend the student’s contract period and maximum time frame by the same number of days in the leave of absence. Students will return from a leave to the school in the same status at which they departed. Students will also be suspended from Financial Aid once they have reached the followingscheduled weeks:
    • Cosmetology/Barbering     69 Weeks
    • Barbering                               43 Weeks
    • Master Esthetics                   52 Weeks
    • Basic Esthetics                       26 Weeks
    • Nail Technology                    13 Weeks (Not eligible for Title IV funds)
  1. ACADEMIC PROGRESS: Students are evaluated in theoretical performance by means of a written exam. A written exam follows each unit of theory study. Students are evaluated in practical skill development throughout the entire course of study based on criteria that are converted to a percentage grade. The clinic floor work is not factored into the GPA. The following grading scale is used at our school:
    • Grading Scale: 90-100% (Excellent), 80-89% (Good), 70-79% (Satisfactory), 0-69% (Unsatisfactory)
  2. DETERMINATION OF PROGRESS: Students will be evaluated for academic and attendance status at the periods listed below:
    Students meeting the minimum requirements for both attendance and academic progress to be considered to be making satisfactory progress until the next scheduled evaluation.

    • Cosmetology/Barbering(1600 hours) – Actual Earned: 450/900/1350
    • Barbering(1000 hours) – Actual Earned: 450/900
    • Master Esthetics(1200 hours) – Actual Earned:450/900
    • Basic Esthetics(600 hours) – Actual Earned: 300
    • Nail Technology(300 hours) – Actual Earned: 150
  1. FINANCIAL AID WARNING: Students who were making SAP in the prior payment period or were in the first payment period of his/her program will be placed on a warning status if he/she fails to meet SAP standards. The student remains on financial aid warning status for one payment period and remains eligible to receive financial aid, if applicable during that period. No action is required by the student to receive a financial aid warning status and the student will be notified in writing. Students who fail to make SAP at the end of the financial aid warning period will lose Title IV eligibility unless they appeal and are placed on probation.
  1. PROBATION: If the student has not met progress requirements at the end of the financial aid warning period, the student loses Title IV eligibility. In order for the student to continue to receive federal financial aid, if applicable, the student MUST APPEAL the satisfactory progress decision at the beginning of the probationary period and prevail upon appeal. The student has until the next evaluation period to bring his/her grades and/or attendance up to minimum requirements. If satisfactory performance is not achieved by the end of the probationary period, your financial aid, if applicable, will be interrupted and you will be responsible for payment of all tuition balances. The student will then be required to bring your grades and/or attendance up to satisfactory levels in order to have financial aid reinstated.If a student does not meet the requirements by the end of the probationary, he or she may be terminated at the discretion of the institution. In the event a student is terminated due to not making satisfactory academic progress, all policies regarding the institution’s refund policy will apply. Financial aid warning and probationary students who meet Satisfactory Academic Progress by the conclusion of the warning/probationary period will be removed from academic/probationary and will retain eligibility for the Title IV aid, if applicable. Students will be notified of any evaluation that impacts the student’s eligibility for financial aid.
  1. LEAVES OF ABSENCE: Students are allowed a leave of absence of up to 180 days (total). Students need to request in writing to enter a leave of absence status and shall be readmitted to the school with their prior status.
    Written documentation is required from a physician for medical leave. A student who does not return to school at the end of his or her leave of absence will be considered to have voluntarily resigned from enrollment with Top Nails & Hair Beauty School. A student’s contract end date will be extended out for the length of the leave and be detailed on a contract addendum.
  1. APPEAL PROCESS: Students who fail to achieve the minimum requirements have the right to appeal any actions taken against them regarding this policy. Students who wish to appeal must submit a letter describing any circumstances, such as the death of a relative, an injury or illness of the student, or other special circumstances, for further consideration within 5 days of the determination. Documentations the student must submit regarding the appeal would be doctor’s notes, copy of death certificate of a relative, or any documents relate to proving that the student’s situation has changed and will allow the student to achieve satisfactory academic progress at the next evaluation. An appeal decision will be made by school administrators and students will be notified in writing within 10 days. This decision will be final.All records of the student’s appeal will remain documented in the student’s file.
  1. REINSTATEMENT OF FUNDS: If satisfactory performance is not achieved by the end of the probationary period, your financial aid, if applicable, will be interrupted and you will be responsible for payment of all tuition balances. You will then be required to bring your grades and/or attendance up to satisfactory levels in order to have financial aid reinstated. Student re-entering a program will return at the same SAP status as when they left.
  1. COURSE INCOMPLETES, REPETITIONS, NON-CREDIT REMEDIAL COURSES: Course incompletes, repetitions and non-credit remedial courses have no effect on progress at Top Nails & Hair Beauty School.
  2. All hours that are transfer from another institution that are accepted toward the student’s program at Top Nails & Hair Beauty School will be counted as both attempted and completed hours.
  3. Student evaluations are maintained in the student’s file and are accessible to the student upon request.
  1. If student’s enrollment is temporarily interrupted for a Leave of Absence or withdraw prior to completion of the course and wish to re-enroll, will re-enter in the same progress status as when they left. Withdraw calculation will be conducted according to the school refund/cancelation policy. Return to Title IV will also be calculated. Any monies difference in the balance between the two calculations will be the responsibility of the student.
  1. Withdrawals: Student withdraw calculation is based on student actual earned hours and will follow the scheduled as stated under Refund/Cancellation Policy on Page 6. Withdrawal while passing above 70% GPA… Withdrawals while failing with a GPA below 69% …

Withdrawal Policy

Regardless of the average level of attendance, students who have more than 14 calendar days of absences will be withdrawn. This policy will apply to all students except those on an approved Leave-of-Absence. Students who expect to be absent 14 or more days are encouraged to request a Leave-of-Absence. Students are officially withdrawn on date of notification, date terminated by the institution, date of 15th day of absent, or date when the student failed to return from an approved leave of absence. Students have the right to withdraw from school at any time and receive a refund for the part of the course not taken according to refund policy. Students who wish to withdraw should contact an administrator to fill out a withdrawal request form and to fill out any necessary forms such as refund calculation form as well as exit interview.

Grievance Policy & Procedure

A grievance is defined as any dispute or complaint arising between a student, client or other interested party and the school. In order to file a complaint, the complainant must follow these steps:

  1. The complaint must be submitted in writing to the school Director detailing the allegations and substantiating it with documentation if possible. The Grievance Form must be used.
  2. The student will receive a written answer from the school Director within five business days.
  3. If, at this time, the complaint is not resolved to the satisfaction of the complainant, then a Complaint Committee, consisting of the school Director and school Owner will meet within another five business days to see if the matter can be resolved.
  4. The decision from the Complaint Committee will be submitted to the complainant in writing within five business days. This decision will be final.
  5. If the complainant is still not satisfied with the Committee’s decision, a formal complaint can be submitted to a regulatory agency as follows:

The Utah Division of Occupational & Professional Licensing
160 East, 300 South, POB 45805
Salt Lake City, UT 84145
Phone: 801-530-6628
Website: www.dopl.utah.gov
Email: cormond@br.state.ut.us

NACCAS
4401 Ford Ave., Suite 1300
Alexandria, VA 22302
Phone: 703-600-7600
Website: naccas.org
Email: naccas@naccas.org